SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 15 Dollar T Shirts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just a nice jacket. Fabric is very dense
Short sleeves
The goods came quickly enough. Less than a month. The quality was not very, as the seams are uneven, but the store returned some money. I advise you to order. T-shirt cool, the fabric is pleasant, there is no smell
Super taken except tax pile
The child is happy
Quality at 5 The store is excellent, I recommend.
T-shirt is cool, only behind a little thread stick out.
I ordered a T-shirt for my daughter. She really liked it. Delivered in a month.
Just gorgeous. I will be the most fashionable in the village. Five stars.
Very very nice.
it's great, it didn't come packaged in the best way but it's not fragile so nothing to worry about, the material isn't the sofest but dosen't feel cheap! i wanted to get very oversized and it ended up being smaller than expected. there's a weird smell that should go away when it's washed. print looks amazing. overall very happy!
Very beautiful and pleasant to the touch T-shirt. Perfectly sits and the body does not sweat
The goods arrived, thank you very much!!! The quality is very good, pleasant to the touch. I am delighted, came for 3 weeks. thank you very much!!!!!! I will definitely order in this store!
Good quality jacket, I really liked it) delivery is fast enough, it reached ~ 3 weeks to Moscow
Favorite thing!!! Cool print, cool color! But the quality is weak, I'm afraid that after the first wash will become home clothes
And rubber as a gift
Same as in the photo
Cool blouse
Threads stick out, but you can wear)
T-shirt cool? one big minus-after the first wash, the bright color went into the drain
He was delayed arriving but it wasn't the store's fault, if not from the mail system in my country. The blouse is of good material, thick and soft, the color is exactly like in the photo. The XXL is like an L, I like it very much, it's comfortable.
to small
It came with a stain. Put an elastic band
Until I realized whether the material is good for me or not, but nice enough. Not as saturated as in the photo, but also bright. There are protruding threads a little. I ordered 11.11, I took 29.11
T-shirt came quickly. The quality is good, the fabric is very pleasant to the body. The price will rise!